FAQ

Lilax offers a wide range of baby, toddler, and kidswear from newborn to 16 years, including everyday essentials, special-occasion outfits, coordinated sets, and seasonal collections.

Yes, all Lilax products are authentic, produced in Türkiye, and comply with international child-safety and quality standards.

No, we do not have a physical store; however, you can shop our full collection online through our website and our official Amazon stores.

No, you can check out as a guest; however, creating an account allows you to track orders and access exclusive benefits.

Yes, you can update your personal information anytime from your account dashboard.

You can reach our customer support team anytime at support@lilaxshop.com. We’re here to help with any questions or assistance you may need.

If your order has not entered processing or shipping, modification may be possible. Contact support as soon as possible.

Items remain in your shopping cart as long as they are in stock. However, adding a product to your cart does not reserve it.

Yes, our website uses advanced security and encryption to protect your personal and payment information.

Our products are shipped in boxes or protective packages depending on the item type. However, we do not currently offer an additional gift-wrapping or special gift-package service.

Yes, Lilax products are generally true to size. Each product includes a detailed size chart to help you choose the best fit. Please note that actual garment measurements may vary by approximately ±1 inch from the listed size due to standard manufacturing tolerances.

You can find a detailed size chart on each product page to help you select the most accurate fit. We recommend measuring your child and comparing the measurements with the chart provided.

We use high-quality, skin-friendly materials such as cotton, cotton blends, polyester, viscose, and polyamide.

Yes, our fabrics are soft, gentle, and selected to be safe for babies and children with sensitive skin.

Trending products are highlighted directly on our website through featured collections and popular items sections. These selections are updated regularly based on customer interest and seasonal demand.

Yes, we occasionally run flash sales for a limited time. These promotions are announced through our website and social media channels.

Yes, campaign products are eligible for return or exchange under our standard return policy.

Our best-seller list is updated on a monthly basis to reflect current customer demand and popular products.

No, we do not currently offer a loyalty rewards program or membership benefits.